Valencia GN, Sudibyo AG. Pengaruh Kualitas Pelayananan terhadap Loyalitas Penumpang Maskapai Penerbangan Batik Air. caraka [Internet]. 2021 Dec. 31 [cited 2026 Sep. 7];2(2):89-103. Available from: https://mail.caraka.web.id/index.php/caraka/article/view/63